Field Support
Plants don't break on schedule. When a press fails on third shift or a vision system blue-screens at 2 AM during a high-margin run, you need an engineer in your parking lot, not a help-desk ticket. We staff a 24/7 field-support line and a fleet of service trucks across Tampa, Mobile, San Juan, and Santo Domingo. Most calls in our core service area get a same-day response. For our service-contract customers, we're typically on-site within 4 hours.
The scope, plainly stated.
- 0124/7 on-call field engineering response
- 02Service trucks stocked with high-velocity spares for our installed base
- 03On-site troubleshooting, repair, and replacement
- 04Remote-diagnostic support over phone, video, and VPN
- 05Scheduled preventive-maintenance contracts
- 06Hydraulic system flush, oil sampling, and conditioning
- 07Cobot recovery and reprogramming
- 08Service-history file for every customer site
The methodology applied to this service.
Same principle on every engagement. Walk first, document second, rank third, implement fourth. The service determines what we’re looking for, not how we look.
- 01step
Triage the call
First call goes to a senior engineer, not a dispatch queue. We diagnose what we can over the phone and decide whether the situation needs an on-site visit or a remote-support session.
- 02step
Dispatch the right truck
We track our service trucks and engineers in real time. The closest qualified engineer with the right spares heads to your site.
- 03step
Solve it, don't just patch it
We log the failure mode, fix the immediate issue, and recommend the upstream change that prevents the next occurrence. Patches are temporary; root-cause fixes go in the service file.
- 04step
Document and follow up
Every call closes with a written service report tied to the equipment serial number, sent to your maintenance lead within 24 hours. Recurring issues trigger an engineering review at our cost.
Where this service has actually run.
Custom hydraulic power unit doubles block-plant uptime
The block press's original 1980s-era hydraulic power unit was running on a heavily-modified 60 hp motor with a patchwork of three different pump generations in series. Cycle time had crept up from 14 seconds nominal to 19 seconds over five years, and the system was running 25 °F over its design oil temperature, accelerating seal wear.
Cobot machine tending in a pharma fill-finish facility
The customer was facing a chronic skilled-operator shortage in a labor market where every nearby pharma site was bidding for the same people. Their downstream secondary packaging operation required four senior operators per shift to feed empty trays into a tray-erector and load filled vials into a cartoner, both at 120 trays per minute.
Questions we hear most
Have a problem on a line right now?
Tell us where it hurts. A senior application engineer will respond within one business day — same-day for true downtime emergencies.